Frequently Asked Questions (FAQ):

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Artwork: Can MarkitMotion.com create artwork for me?

YES, We Can! MarkitMotion.com inspects all artwork submitted to make certain that it meets the specific requirements for applying your design to the products you selected. We provide art services at $60.00 per hour. At MarkitMotion.com we have a full service graphic design center. We have top artists/designers who work on the latest equipment and newest applications. By working closely with you and by carefully listening to your needs and goals, we are able to create an appropriate image to represent you, your company or organization.

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Artwork: Can we specify a particular color to be used?

MarkitMotion.com will accept files with PMS (PantoneŽ Matching System) colors in EPS files. If you are sending a non-EPS file because these files cannot include PMS information, please let your promotional advisor know about the PMS number.

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Artwork: Do you keep my art on file?

We keep your art on file for one year from the date of purchase to avoid additional set up fees on future reorders.

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Artwork: What file format should I send?

Spot Color Printing: When you received your art from your graphic designer, please do not open or change the original format of the art files. Doing so may render the files useless. Always forward the original file directly to MarkitMotion.com via our contact us page. Art must be created in Illustrator. Save art as an .eps or .ai file with type/text converted to outlines or curves. EPS files from other graphic programs may also work. Original file must be vector only with no placed images. Four-Color Process Printing (CMYK): Quark Xpress and Photoshop files may only be used for 4-color process printing. All support files including graphics, placed images and Macintosh fonts must be provided. Spot Color Printing vs Four-Color Process Printing (CMYK): Spot Color refers to a method of specifying and printing colors in which each color is printed with its own ink. In contrast, process color printing uses four inks (cyan, magenta, yellow, and black) to produce all other colors.

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Artwork: What if I don?t have artwork?

Don?t have art? No problem. We'll work with your ideas and create what you are thinking of, and we will create it for you! Contact us Toll Free at 1-877-553-0857

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Artwork: What is CMYK?

Four-Color Process Printing (CMYK): Quark Xpress and Photoshop files may only be used for 4-color process printing. All support files including graphics, placed images and Macintosh fonts must be provided.

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Artwork: What is Spot Color Printing vs Four-Color Process Printing?

Spot Color refers to a method of specifying and printing colors in which each color is printed with its own ink. In contrast, process color printing uses four inks (cyan, magenta, yellow, and black) to produce all other colors. Spot color printing is effective when the printed matter contains only one to three different colors, but it becomes prohibitively expensive for more colors.

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Artwork: What kind of artwork can I send?

Preferred Image Formats: EPS, .AI (Vector format with fonts converted to outlines or curves) Accepted Image Formats

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Artwork: Where do I send my artwork?

During the Checkout process you will have the opportunity to upload the artwork for your project. Or you can Email files to info@markitmotion.com

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Ordering: Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once the product has been imprinted with your logo, we can no longer accept a cancellation. If you should cancel your order while it is already in production; cancellation charges as well as charges already accumulated from printing the job need to be paid for. If you need to change your order for any reason, please contact us at 1-877-553-0857 within 24 hours of placing your order to avoid charges.

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Ordering: Can I order in quantities smaller or larger than those shown?

Typically the minimum quantity shown is required, although we encourage you to call if you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 1-877-553-0857 as additional discounts may be available.

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Ordering: Can you mail me a brochure?

Our product line is ever-changing. Don't see what you're looking for on our site? Call us at 1-877-553-0857 or by email at info@markitmotion.com and we'll make it happen!

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Ordering: Do I have to pay the set-up fee for multiple orders?

Yes. Each product has a different set-up cost, even if the design or imprint is the same. They would each have to be printed in separate machines and at different times.

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Ordering: Do you charge sales tax?

We collect all applicable taxes for goods and services shipped into Arizona. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Customer Care Representative with your resale certificate, so that the tax can be deduced from the order.

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Ordering: How do I track my order?

Once your order ships, you will receive an email with the tracking number and invoice corresponding to your order. With this tracking number you will be able to track the progress of your shipment on the carrier?s website (UPS/FedEx)

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Ordering: How fast will I get my order?

You need it? You got it! We can rush an order to meet almost any deadline! Order delivery time varies depending on the shipping method. Charges for ground (usually 2-5 days transit time), 3-day, 2-day and next day shipment.

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Ordering: If I reorder an item will I pay set-up charges again?

If you place an exact reorder within 2 years you may not have to pay a set-up charge again, depending on the item you are purchasing. Repeat set-up charges are less than original fees but we will always advise you of any additional fees before production.

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Ordering: What are set up charges?

Some of the items we offer have ?set-up? charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.

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Ordering: What if I receive damaged or broken items?

We have an exceptional standards for safe delivery. In the unlikely event that something arrives damaged, we will either replace or credit the damages pieces.

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Ordering: What if I receive more or less than I ordered?

Industry standard is 10% over run/under run. You are only charged for the exact quantity that was shipped. In the event we ship fewer than ordered, you?ll be charged only for what you received.

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Ordering: What is your return policy?

We know from experience that paper doesn't taste very good. We stand behind the value in our products and will make it right. That, or we'll put ketchup on it and eat it. Return Policy: All orders are custom made. 24 hour cancellation allowed after order is placed. Manufacturer has first right to fix errors before refund is issued. Please contact us as soon as possible with order changes at 1-877-553-0857

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Ordering: What method of payments do you accept?

We accept Mastercard, VISA, Discover Card and American Express. Pre-approved clients enjoy 30 day terms. Contact us for more information regarding terms. Call 1-877-553-0857 or Email info@markitmotion.com

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Ordering: Will I see a proof before my order goes into production?

Yes! You always see a proof of your item which must be approved by you before we proceed!

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Sales and Support: Can I get a rush sample?

For RUSH sample requests, we can expedite by using your UPS or FedEx account number or charge your credit card. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion.

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Sales and Support: Can I see a sample?

Yes! We are happy to send you a random, random indicating either printed from a previous job or blank, sample of an item(s) you are considering. Samples are available for registered customers. Our sample policy is as follows: Samples under $10 are free; please provide UPS/FedEx Account Number for shipping. Samples cost $10 or more can be ordered thru our online system. And also provide UPS/FedEx Account Number for shipping. Once you become a customer you can expect an increasingly lenient sample policy as we continue to work together on future projects. Due to occasional misuse of our sample policy, we reserve the right to refuse free samples to any party at our discretion.

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Sales and Support: Do you offer rush service?

Yes. Many items in our catalog are available to ship in 24 hours. Contact us for your MUST HAVE deadlines. We'll guide you to the items that are available for quick production.

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Sales and Support: How can I get a sample with my artwork?

Upon approval of the pre-production sample, your items will be manufactured with standard production time. Pre-production proofs typically incur setup costs in addition to the cost of the item, and can add an additional 5-10 business days to the ordering process to allow for factory setup, production and shipping.

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Sales and Support: How prompt is your delivery?

Typical transit time is between 1-5 business days but may vary depending on the distance between the factory and the shipping destination. We pride ourselves in NEVER over-promising delivery times.

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Sales and Support: If I place my order today, when will I receive it?

The production time for all products is indicated on the product page. If you have any questions on transit time, contact us for an estimate at 1-877-553-0857 or by email info@markitmotion.com

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Support: How do I contact someone by phone?

Our team is available Toll Free Monday - Friday 8am - 5pm Pacific Standard Time 1-877-553-0857

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